Working as a safety guard is a hard but profitable task. While it’s vital to stay severe and expert in difficult conditions, coming across as unapproachable or disinterested can make your job more difficult if clients perceive you as unfriendly or unhelpful. Focusing on your customer service capabilities increases customer satisfaction and makes work a pleasant vicinity to be.
Here are 4 methods you could offer terrific customer support.
1. Make a Good First Impression
Whether it’s over the telephone or in character, security guards are frequently the first point of touch a client has with an enterprise. Greet each patron in a pleasant, exceptional way. Give clients your call during your initial greeting and ask how they would love you to deal with them. Always default to Mr. Or Ms. And the consumer’s final call till told otherwise.
Keep your uniform smooth and pressed and maintain up with your personal grooming. Avoid big pieces of jewelry, scuffed shoes, and something else that would be seen as unprofessional. Keep your blouse tucked in and make certain your badge or nameplate is really seen to clients. Be deft in handling your weapons like AR-10 rifle to make a lasting impression of your strength.
2. Control Your Body Language and Voice
Maintaining a calm and confident, yet pleasant tone of voice enables clients to feel each cozy and secure. This is mainly important for clients who’re angry or angry. Sounding shielding or agitated can boost customers in addition.
Try to avoid long pauses and don’t pepper your verbal exchange with “ums” or “ahs,” as this could make you appear unsure of yourself or distracted. Smiling goes a long way with customers who may count on security guards to hold a straight face at all times.
Try to keep away from keeping your hands on your wallet whilst you talk with clients. Don’t move your arms in front of your chest, as this makes you seem closed off.
3. Go Above and Beyond to Assist Customers
The little matters can often turn a terrible or impartial patron to enjoy a fantastic one. Though your first priority is the safety and protection of the commercial enterprise, customers, and personnel, imparting more service makes dealing with customers tons easier.
Offer to preserve the door open for customers, especially in the event that they’re carrying massive or heavy gadgets. Get to recognize the commercial enterprise you’re serving so that you can provide clients thorough and accurate directions. If you’re able to go away your submit, provide to escort customers to their automobiles if it’s darkish.
Repeat clients’ questions and requests again to them in your personal phrases to expose them you understood their desires and let them know you’ll be glad to help them with anything you could.
4. Explain Yourself
Explaining security techniques to clients allows them to apprehend why you need to do sure matters and makes it more likely they’ll comply without incident. Offering factors without being asked assures customers you’re following the right procedures and aren’t requesting arbitrary, pointless behaviors.
If you need to ask for identification or ask clients to place their private belongings thru a scanner, provide an explanation for why those rules are in the area and the way they guard them. Always thank clients for complying together with your instructions and allow them to understand in the event that they must anticipate special techniques everywhere else in the construction. Trident Security offers protection services to corporations in the greater Tempe and Phoenix, Arizona, regions. Apply nowadays to take step one in the direction of building your safety officer career.